Your first visit

What to expect the first time.

A first appointment should feel easy. Here’s how it works, from booking through to aftercare.

01Booking
Request a time online, call 02 5550 4182 or ask at reception. Let us know it’s your first visit and we’ll allow an extra ten minutes for your consultation. Not sure what to book? Describe what you’re after and we’ll suggest a treatment.
02Before you come in
- Lash or brow tinting, lash lifts and extensions need a patch test at least 48 hours beforehand.
- Pause retinol and exfoliating acids for 3–5 days before a peel or dermaplaning.
- For waxing, hair should be about 5mm long.
- Wear open shoes to a pedicure if you’re having classic polish.
03Finding us
We’re at Shop 248, Level 2, Westfield Belconnen. Lifts run from every car park level. Allow a few extra minutes to park on Thursday evenings and weekends, and arrive five to ten minutes early if you can.
04Your consultation
We’ll sit down with a short health form and talk about what you’d like. Please mention allergies, sensitivities, pregnancy, medication or recent treatments elsewhere, as these can change what’s safe for you.
05The treatment
You’ll have a private room, fresh linen and as much or as little conversation as you like. If anything isn’t comfortable, whether it’s pressure, temperature or the music, just say so.
06Afterwards
We’ll go through aftercare and when to come back, and write it down if that helps. Payment is at reception by card or cash.

Good to know

A few small policies.

We ask for 24 hours’ notice to change or cancel. Late cancellations and missed appointments may incur a fee of 50% of the treatment price.

If you’re more than ten minutes late we may need to shorten your treatment so the next client isn’t kept waiting. A quick call helps.

Welcome for brows, nails and makeup with a parent or guardian present.

Valid for three years from purchase and usable on any treatment. Ask at reception or email vouchers@ostrabeauty.com.au.

Book an appointment

Request a time online and we’ll confirm with you by phone or email. If you’d rather talk it through, call us during opening hours.